Our Policy

Effective: 01 August 2026

Refund, Return & Exchange Policy

At Unity Mart, products are sold through a business network and commission distribution system. Once an order is successfully billed, commissions are automatically distributed to eligible members. Therefore, the following policy applies:

1. No Return or Exchange

• Once a product has been successfully billed and delivered, Return, Exchange, or Refund will not be accepted.
• Members and customers are requested to verify the product details carefully before placing the order.

2. Commission Distribution

• As per the Unity Mart Business Plan, commissions are automatically distributed to eligible members immediately after a successful billing.
• Due to this automated commission distribution process, billed products cannot be returned or exchanged.

3. Product Warranty & Service

• If a product is covered under the manufacturer's warranty, all warranty claims, repairs, and service shall be provided by the respective manufacturer or authorized service center.
• Unity Mart acts only as a marketing and distribution platform and is not responsible for warranty repairs provided by the manufacturer.

4. Damaged or Wrong Product

• If a customer receives a wrong product or a product that is physically damaged during delivery, the issue must be reported within 48 hours of delivery with supporting photos or videos.
• After verification, Unity Mart will provide an appropriate resolution as per company policy.

5. Cancellation

• Orders can only be cancelled before dispatch.
• Once the order has been billed and dispatched, cancellation is not permitted.

6. Company's Decision

• The final decision regarding any refund, replacement, service, or dispute shall rest with Unity Mart Management, in accordance with company policy and applicable laws.